This Policy describes refund conditions for voluntary donations to the Island project.

1. General

1.1. All donations are voluntary and are not a purchase of goods or services in the ordinary sense.

1.2. Possible in-game bonuses for a donation are a thank-you, not a sale contract obligation.

1.3. The User may not demand a refund solely due to dissatisfaction with gameplay.

2. When a refund is possible

2.1. If after a donation the promised reward was not issued or was incomplete due to the project’s fault.

2.2. Requests should be sent to the administration within a reasonable time (recommended within 24–72 hours after payment) with payment proof.

2.3. Each case is reviewed individually.

3. When a refund may be refused

3.1. The reward was fully issued.

3.2. The User violated server rules.

3.3. Insufficient data to verify the payment.

3.4. The request was filed much later without good reason.

4. Review process

4.1. The Administration may request additional information.

4.2. Review period — up to 30 business days from receiving a complete set of data.

4.3. Approved refunds are made via the same payment method when technically possible; payment system fees may be withheld.

5. Changes

5.1. This Policy may be updated. The edition published on this page applies.

By making a donation you confirm that you have read this Policy and the project rules.